Privacy Policy

1. Introduction

Hidden Embers Counseling PLLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.hiddenembers.org) and use our services.

2. Information We Collect

Personal Information: We collect information you provide directly to us. For example, we collect information when you subscribe to a newsletter or email list; participate in a survey, contest, or promotion; make a purchase; communicate with us via third-party social media sites; request customer support; or otherwise communicate with us.

The types of information we may collect include your name, email address, password, postal address, phone number, gender, date of birth, occupation, employer information, photo, payment information (such as your credit or debit card and billing address), preference or interest data, and any other information you choose to provide.

This information may be used to schedule initial consultation appointments and to provide information about our services or referrals.

Protected Health Information (PHI): Your PHI will never be shared without your consent, except as required by law.

Cookies and Usage Data: Our site uses cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We may process data about your use of our website and services ("usage data"). This data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system. The purpose of collecting usage data is to improve the content of our web services and help us understand how people are using our services. This information may be used by us and others to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our services and other websites, and better understand your online activity.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To personalize your experience and deliver content and product offerings in which you are most interested;

  • To improve our website to better serve you;

  • To provide a superior response to your customer service requests;

  • To administer a contest, promotion, survey, or other site feature;

  • To send periodic emails regarding your order or other products and services;

  • To schedule initial consultation appointments and provide information about services or referrals;

  • For marketing and analytics purposes related solely to Hidden Embers Counseling PLLC

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, advertising analytics, or servicing you, as long as those parties agree to keep this information confidential. These third parties include:

  • Private and secure business Gmail for notifications and communications;

  • Acuity Scheduling to coordinate access to and respond to inquiries for services and initial consultations;

  • Google Analytics to track website traffic and data. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. More information about Google's use of information can be found at Google’s Privacy & Terms and Google’s Privacy Policy;

  • With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

5. Client Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at katiemartes@hiddenembers.org or call 509-236-8562. We will provide instructions or forms as needed to assist you in exercising these rights.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure servers, multi-factor authentication, and regular security audits to protect your data from unauthorized access or disclosure.

7. Compliance with My Health My Data Act

We comply with the My Health My Data Act by ensuring your rights to data portability and providing special protections for sensitive health information. We prioritize your privacy and the confidentiality of your health information.

8. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Consent

No data will be collected unless you explicitly agree to cookies as prompted on the website or you enter and submit inquiries about services in which case your information will only be used to help provide services to you.

11. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

Hidden Embers Counseling PLLC
Spokane, WA
Email: katiemartes@hiddenembers.org
Phone: 509-236-8562